Complaints - our commitment to you

In line with HDI Global Specialty SE, at Falcon Risk Services, each of our customers is important to us, and we believe you have the right to fair, swift, and courteous service at all times. If you are dissatisfied with the service you have received and wish to make a complaint, please contact us by email:

Falcon Risk Services, HDI Global Insurance Company and HDI Global Specialty SE Complaints Procedure

We will acknowledge your complaint in writing within five working days of receipt and promptly work with you to resolve the matter.

Falcon Risk Services
Attn: Compliance Division
225 Liberty St
36th Floor
New York, NY 10281

HDI Global Insurance Company
Attn: Legal Department
161 North Clark Street
48th Floor
Chicago, IL 60601 

HDI Global Specialty SE
HDI-Platz 1
30659 Hannover / Germany